Member Experience Concierge

Associa; Wilmington (NC); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

401(k) plan

Descrizione del lavoro

Associa is seeking a Hospitality Concierge/Host for the Blue Ridge Mountain Club POA, under CAMS management. The role blends concierge, host, and member services, creating welcoming experiences for members and guests.

The position reports to the Director of Hospitality and requires strong communication and organizational skills. Typical duties include greeting members, handling inquiries, coordinating dining, and supporting events.

Competenze

• Hospitality or customer service experience preferred.
• Friendly, professional, and service-oriented personality.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, email, and reservation systems.
• Dependable, flexible, and team-oriented.
• Availability to work weekends, holidays, and occasional evenings.

Mansioni

• Welcome members and guests with warmth and professionalism.
• Answer phone calls, emails, and general member inquiries.
• Assist with Club information, member requests, and portal navigation.
• Support event registrations, member communications, and routine administrative tasks.
• Build relationships with members and anticipate their needs.
• Greet and seat members and guests at Jasper House and Lookout Grill.
• Manage dining reservations, seating arrangements, and waitlists.
• Communicate special requests and dining preferences to the service team.
• Maintain an organized and welcoming host station.
• Assist with smooth dining room operations during busy periods.
• Assist with member event registrations, check-in, and preparation.
• Support Club activities and special hospitality experiences.
• Coordinate with Member Services and Food & Beverage leadership.
• Help maintain consistent service standards across Club operations.

Conoscenze

Customer service

Communication

Organizational skills

Multitasking

Team oriented

Strumenti

Reservation systems

Descrizione del lavoro

Associa is seeking a Hospitality Concierge/Host for the Blue Ridge Mountain Club POA, under CAMS management. The role blends concierge, host, and member services, creating welcoming experiences for members and guests.

The position reports to the Director of Hospitality and requires strong communication and organizational skills. Typical duties include greeting members, handling inquiries, coordinating dining, and supporting events.