Membership Concierge

Life Time Inc.; Florham Park (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading wellness company is seeking a Membership Concierge in Florham Park, NJ. This role requires a professional with a strong hospitality mindset to engage with members and guests, create exceptional experiences, and assist with account maintenance and customer service inquiries. Ideal candidates will possess strong communication skills and have a passion for health and wellness. Join us to help members lead healthier lives in a vibrant community atmosphere.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong communication skills required.
• Ability to engage with members and guests effectively.

Responsibilities

• Serve as the first point of contact for members and guests.
• Build relationships and create extraordinary experiences.
• Facilitate incoming phone calls and assist with account maintenance.

Skills

Hospitality mindset

Customer service

Problem solving

Job description

1 day ago Be among the first 25 applicants

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live healthier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties And Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as point of contact for new member acquisition and member retention interactions
• Engages in problem solving and