Member Experience Concierge

Bluejack Management Partners; Aledo (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Bluejack Ranch is seeking a dedicated Member Experiences Coordinator to serve as the front-line support for member needs, coordinating with other departments and guiding guest interactions across the club.

You will manage member profiles, assist with check-in/check-out, and help prepare reports while upholding Bluejack's service standards. This hourly non-exempt role requires hospitality experience, strong communication, and the ability to multitask in a dynamic club environment.

Qualifications

• 2-3 years of administrative experience
• Previous hospitality experience in hotels, resorts, or private clubs is beneficial
• Proficiency in MS Office (Outlook, Excel, Power Point, and SharePoint in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task Self-motivated; highly organized and detail oriented

Responsibilities

• Answer and direct phone calls for the department
• Write and distribute correspondence to Members
• Assist in the preparation of regularly scheduled reports
• Maintain filing system and update as needed
• Add and maintain up to date profiles for members within the Club Management Software
• Maintain contact lists
• Act as the point of contact for members and guests
• Assist with the check-in and check-out processes for members and visitors of the club
• Coordinate with executive and administrative assistants to handle requests and queries from leadership team
• Performing other duties as assigned

Skills

Administrative experience

Hospitality experience

Time management

Written and verbal communication

Organizational skills

Ability to multi-task

Tools

MS Outlook

MS Excel

MS PowerPoint

SharePoint

Job description

Bluejack Ranch is seeking a dedicated Member Experiences Coordinator to serve as the front-line support for member needs, coordinating with other departments and guiding guest interactions across the club.

You will manage member profiles, assist with check-in/check-out, and help prepare reports while upholding Bluejack's service standards. This hourly non-exempt role requires hospitality experience, strong communication, and the ability to multitask in a dynamic club environment.