Member Experience Coordinator

Associa; Wilmington (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Job summary

Associa is seeking a Hospitality Concierge/Host for the Blue Ridge Mountain Club POA, under CAMS management. The role blends concierge, host, and member services, creating welcoming experiences for members and guests.

The position reports to the Director of Hospitality and requires strong communication and organizational skills. Typical duties include greeting members, handling inquiries, coordinating dining, and supporting events.

Qualifications

• Hospitality or customer service experience preferred.
• Friendly, professional, and service-oriented personality.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, email, and reservation systems.
• Dependable, flexible, and team-oriented.
• Availability to work weekends, holidays, and occasional evenings.

Responsibilities

• Welcome members and guests with warmth and professionalism.
• Answer phone calls, emails, and general member inquiries.
• Assist with Club information, member requests, and portal navigation.
• Support event registrations, member communications, and routine administrative tasks.
• Build relationships with members and anticipate their needs.
• Greet and seat members and guests at Jasper House and Lookout Grill.
• Manage dining reservations, seating arrangements, and waitlists.
• Communicate special requests and dining preferences to the service team.
• Maintain an organized and welcoming host station.
• Assist with smooth dining room operations during busy periods.
• Assist with member event registrations, check-in, and preparation.
• Support Club activities and special hospitality experiences.
• Coordinate with Member Services and Food & Beverage leadership.
• Help maintain consistent service standards across Club operations.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team oriented

Tools

Reservation systems

Job description

Pay: $17.00 per hour
Position Type: Full-Time
Department: Hospitality
Reports To: Director of Hospitality

Position Overview

This position combines the responsibilities of a concierge, restaurant host, and member services associate. The ideal candidate enjoys building relationships, assisting members, and creating welcoming, personalized experiences throughout the Club.

Key Responsibilities

• Welcome members and guests with warmth and professionalism.
• Answer phone calls, emails, and general member inquiries.
• Assist with Club information, member requests, and portal navigation.
• Support event registrations, member communications, and routine administrative tasks.
• Build relationships with members and anticipate their needs.
• Greet and seat members and guests at Jasper House and Lookout Grill.
• Manage dining reservations, seating arrangements, and waitlists.
• Communicate special requests and dining preferences to the service team.
• Maintain an organized and welcoming host station.
• Assist with smooth dining room operations during busy periods.

Events & Hospitality Support

• Assist with member event registrations, check-in, and preparation.
• Support Club activities and special hospitality experiences.
• Coordinate with Member Services and Food & Beverage leadership.
• Help maintain consistent service standards across Club operations.

Requirements

Qualifications

• Previous hospitality, customer service, or restaurant experience preferred.
• Friendly, professional, and service-oriented personality.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, email, and reservation systems.
• Dependable, flexible, and team-oriented.
• Availability to work weekends, holidays, and occasional evenings.

What Success Looks Like

• Members feel welcomed, recognized, and valued.
• Reservations, registrations, and member requests are handled accurately.
• Communication between Member Services and Food & Beverage runs smoothly.
• Daily responsibilities are completed consistently and professionally.
• The employee contributes to a positive and supportive hospitality environment.

Compensation

$17.00 per hour

Blue Ridge Mountain Club POA is managed by CAMS, a community association management company. Eligible employees may have access to benefits including medical, dental, and vision insurance, a 401(k) plan, and other benefits according to applicable employment policies.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.