Club Concierge Host — Warm Guest Experience

Seabreeze Management Company, Inc.; Cathedral City (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Seabreeze Management Company is seeking a welcoming Guest Host to create a pleasant experience for members and guests at the club. You will manage reservations, seat guests, and provide information about dining and facilities to ensure satisfaction.

The role requires strong interpersonal skills, the ability to multitask, and a professional appearance. Prior hospitality experience and basic computer skills are preferred to handle guest information and reservations.

Qualifications

• Strong interpersonal and communication skills.
• Experience in customer service or hospitality is preferred.
• Ability to multitask and manage guest flow effectively.
• Professional appearance and positive attitude.
• Knowledge of club services or willingness to learn.
• Basic computer skills for handling reservations or guest information.

Responsibilities

• Warmly greet members and guests as they arrive, providing a friendly and welcoming atmosphere.
• Manage reservations and seating arrangements in the dining area, ensuring efficient flow and minimal wait times.
• Escort members and guests to their tables or event areas, providing any necessary information about the club’s services or amenities.
• Answer inquiries about the club’s offerings, such as dining options, events, and facilities, either in person or over the phone.
• Handle guest complaints or concerns with tact and escalate to management if necessary.
• Coordinate with dining and event staff to ensure seamless service.
• Maintain a neat and organized reception or entry area.
• Assist with light administrative duties, such as managing reservation logs or updating guest information.
• Promote club events and activities to members, providing information and encouraging participation.
• Ensure adherence to club policies and protocols, always maintaining a professional and courteous demeanor.

Skills

Interpersonal skills

Customer service

Multitasking

Professional appearance

Reservations software

Education

High school diploma

Tools

Reservation software

Job description

Seabreeze Management Company is seeking a welcoming Guest Host to create a pleasant experience for members and guests at the club. You will manage reservations, seat guests, and provide information about dining and facilities to ensure satisfaction.

The role requires strong interpersonal skills, the ability to multitask, and a professional appearance. Prior hospitality experience and basic computer skills are preferred to handle guest information and reservations.