Guest Experience Concierge

BlueStar Resort & Golf; Virginia (MN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

PTO 120 hours/year

7 paid holidays

Paid sick leave (state guidelines)

401(k) after 30 days

Job summary

BlueStar Resort & Golf seeks a Concierge to welcome members and guests at the Shenandoah Club, handling front desk interactions and visitor requests with professional communication and teamwork.

The role reports to the Member Service Manager and requires strong customer service, organizational skills, and the ability to coordinate with multiple departments in a fast-paced environment.

Qualifications

• High School diploma or equivalent preferred.
• One to three years’ relative customer service experience.
• Experience in a Homeowner Association environment preferred.
• Computer literate with proficiency in Microsoft Office.
• Club Management System software preferred.
• Must be flexible and adaptable to rapid change.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must have excellent communication skills.
• Must be self-motivated, follow direction, and able to work independently with little supervision.

Responsibilities

• Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite. Respond to requests and direct calls to staff members and relay messages.
• Screen members and guests for applicable building access, according to community regulations.
• Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.
• Maintain daily standard operating procedures for the opening.
• Assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers, etc.
• Provide resident services, business center support (copying, mailing, and Fax), event registration and fee collection, access to lost and found, etc.
• Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies.
• Work with maintenance staff to provide a clean environment for members and guests.
• Assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions.
• Other duties and responsibilities may be assigned.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Positive attitude

Telephone etiquette

Attention to detail

Education

High School diploma

Customer service experience

Tools

Microsoft Office

Club Management System

Job description

BlueStar Resort & Golf seeks a Concierge to welcome members and guests at the Shenandoah Club, handling front desk interactions and visitor requests with professional communication and teamwork.

The role reports to the Member Service Manager and requires strong customer service, organizational skills, and the ability to coordinate with multiple departments in a fast-paced environment.