Club Member Experience Concierge

Invited Clubs; Washington, Baltimore (District of Columbia, MD); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k)

Paid time off

Descripción de la vacante

Invited Clubs is seeking a Concierge to deliver exceptional hospitality and manage calls, reservations, and emails for our private clubs. You will promote offerings, support member communications, and help create memorable experiences that reflect our Warm Welcomes, Magic Moments, and Fond Farewells ethos.

In this role, you will maintain member profiles, assist with event invitations, and ensure accurate documentation in our systems while providing a welcoming, professional presence across all

Formación

• 1 year of hospitality or customer-facing experience required.
• Friendly, service-oriented mindset with a professional phone demeanor.
• Strong communication and organizational skills for a fast-paced club environment.

Responsabilidades

• Provide warm welcomes and fond farewells to members and guests.
• Manage calls, reservations, and emails with prompt, thorough resolutions.
• Promote club offerings, assist with events, and support member communications.
• Document interactions in the M360 system and maintain accurate records.
• Assist with outbound member outreach and reservation follow-ups.

Conocimientos

Hospitality experience

Customer service

Phone etiquette

Communication

Multitasking

Educación

High school diploma

Herramientas

Microsoft Office

Excel

Outlook

Descripción del empleo

Invited Clubs is seeking a Concierge to deliver exceptional hospitality and manage calls, reservations, and emails for our private clubs. You will promote offerings, support member communications, and help create memorable experiences that reflect our Warm Welcomes, Magic Moments, and Fond Farewells ethos.

In this role, you will maintain member profiles, assist with event invitations, and ensure accurate documentation in our systems while providing a welcoming, professional presence across all