Member Experience Concierge

The Gathering Spot; Washington (District of Columbia); In loco; USD 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

The Gathering Spot is seeking passionate, friendly, and customer service-oriented team members to join our Community Concierge team. The Community Concierge will assist members & guests with daily check-in, member services, and securing reservations for onsite club amenities.

The role involves onboarding new members, guiding tours, handling emails, coordinating conference room bookings, and supporting events while upholding brand standards and delivering hospitality.

Competenze

• Two years of hotel guest services experience preferred.

Mansioni

• Checking in members and accompanying guest(s)
• Assist in the new member onboarding process by entering new members into all required systems.
• Assist members in the day-to-day use of the club including conference room reservation and booking inquiries
• Monitor and respond to emails from members and potential members
• Give tours of the club to prospective members
• Troubleshooting app, conference room, and event usage errors
• Complete membership call lists to promote club events and promotions
• Construct and manage mass emails
• Troubleshooting A/V for members and guests
• Oversee the aesthetics and upkeep of the club
• Discuss the club according to brand standards
• Content curation of digital marketing and signage as it pertains to entertainment throughout the club
• Reaching out to members and gauing feedback regarding club experience and satisfaction, and general wellness of the members
• Develops and maintains relationships to fulfill the needs of members, guests, or employees.
• Sorting and distributing communications & incoming mail
• Performs other related duties as assigned.

Conoscenze

Verbal & written communication

Microsoft Office

Problem solving

Organization & multitasking

Positive attitude & flexibility

Administrative skills

Descrizione del lavoro

The Gathering Spot is seeking passionate, friendly, and customer service-oriented team members to join our Community Concierge team. The Community Concierge will assist members & guests with daily check-in, member services, and securing reservations for onsite club amenities.

The role involves onboarding new members, guiding tours, handling emails, coordinating conference room bookings, and supporting events while upholding brand standards and delivering hospitality.