Member Experience Concierge: Create Magic Moments

The Clubs of Kingwood; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Paid time off

Job summary

Invited is seeking a friendly Concierge to join our Member Experience team. You will handle calls, reservations, emails, and inquiries while delivering warm welcomes and fond farewells that reflect our club culture.

You will promote club offerings, assist with outreach to new and at‑risk members, support social media and communications, and ensure accurate documentation in the M360 system. A positive, proactive attitude and attention to detail are essential for delivering exceptional guest

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year in hospitality or customer-facing role.
• Strong communication and guest service skills.
• Ability to manage calls, reservations, and emails.
• Friendly, professional phone demeanor.

Responsibilities

• Provide warm greetings and fond farewells to members and guests.
• Manage phone calls, reservations, and emails.
• Promote club events and services and assist with outreach.
• Support member communications including newsletters and social media.
• Maintain accurate member records in M360 and update calendars.
• Assist with event registrations and guest follow-ups.

Skills

Hospitality experience

Customer service

Phone etiquette

Outbound outreach

Event promotion

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Outlook, Excel)

CRM systems

Job description

Invited is seeking a friendly Concierge to join our Member Experience team. You will handle calls, reservations, emails, and inquiries while delivering warm welcomes and fond farewells that reflect our club culture.

You will promote club offerings, assist with outreach to new and at‑risk members, support social media and communications, and ensure accurate documentation in the M360 system. A positive, proactive attitude and attention to detail are essential for delivering exceptional guest