Member Experience Concierge

Life Time, Inc.; United States; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement plan with company**

Job summary

Life Time, Inc. is seeking a Membership Concierge I to deliver exceptional customer service at the front line of our clubs. You will welcome members and guests, educate them on programs, events, and policies, and assist with transactions and account changes.

In this role you will foster value-based relationships, support a healthy lifestyle, and create memorable experiences in a fast-paced, friendly environment. 15+ hours weekly, certification upon hire.

Qualifications

• Minimum 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high-quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Effective communication

Hospitality mindset

Multi-tasking

Verbal communication

Stand for long periods

Education

HS graduate or equivalent

Job description

Life Time, Inc. is seeking a Membership Concierge I to deliver exceptional customer service at the front line of our clubs. You will welcome members and guests, educate them on programs, events, and policies, and assist with transactions and account changes.

In this role you will foster value-based relationships, support a healthy lifestyle, and create memorable experiences in a fast-paced, friendly environment. 15+ hours weekly, certification upon hire.