Member Experience Concierge

Life Time, Inc.; Mount Laurel (VA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and 
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401(k) retirement plan with company…

Training and professional development

Paid sick leave

Job summary

Life Time, Inc. is seeking a Membership Concierge I to deliver exceptional customer service to members and guests. You are the first point of contact, ensuring everyone who visits feels welcomed and valued while helping them pursue healthy lifestyle goals.

You will answer calls, educate on programs, events, pricing, and policies, and assist with transactions and account changes. A hospitality mindset and the ability to multi-task in a fast-paced club environment are essential.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication

Verbal communication

Multi-tasking

Service orientation

Stamina

Education

High school diploma

Job description

Life Time, Inc. is seeking a Membership Concierge I to deliver exceptional customer service to members and guests. You are the first point of contact, ensuring everyone who visits feels welcomed and valued while helping them pursue healthy lifestyle goals.

You will answer calls, educate on programs, events, pricing, and policies, and assist with transactions and account changes. A hospitality mindset and the ability to multi-task in a fast-paced club environment are essential.