Member Experience Concierge

vasafitnessexternalcareers; Joliet (IL); On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

Base salary + commission

Gym memberships

401(k) options

EAP (free therapy & more)

Paid time off & health benefits

Paid parental leave

Job summary

VASA Fitness in Joliet, IL is seeking a Member Experience Specialist to warmly greet guests, guide them through memberships and personal training options, and maintain a clean, inviting club environment.

Ideal candidates have 1+ year in customer service with a sales mindset and a passion for health and fitness. This on-site role offers growth in a welcoming, team-focused gym community.

Qualifications

• 1+ year of customer service experience; membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members and guests, set a welcoming tone.
• Explain memberships, upgrades, and personal training options.
• Keep the club clean and organized.
• Assist with tours and sales conversations.

Skills

Communication skills

Multitasking

Customer service

Membership sales

Health & fitness interest

Background check

Bilingual or CPR

Job description

VASA Fitness in Joliet, IL is seeking a Member Experience Specialist to warmly greet guests, guide them through memberships and personal training options, and maintain a clean, inviting club environment.

Ideal candidates have 1+ year in customer service with a sales mindset and a passion for health and fitness. This on-site role offers growth in a welcoming, team-focused gym community.