Member Experience Concierge — Front Desk at the Gym

vasafitnessexternalcareers; Oklahoma City (OK); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Two complimentary gym memberships

401(k) options

Employee Assistance Program

Paid Time Off

Medical / Dental / Vision benefits

Paid Parental Leave

Job summary

VASA Fitness is seeking a Member Experience Specialist to be the first friendly face at the front desk, greeting members, creating connections, and keeping the club clean and organized. You will guide members on memberships, upgrades, and personal training options to help them feel valued and motivated to return.

In a fast-paced fitness environment, you’ll blend customer service with sales, building authentic relationships and ensuring a positive member experience every day.

Qualifications

• 1+ year of customer service experience.
• Sales experience in memberships is preferred.
• Strong communication and professional demeanor.

Responsibilities

• Greet members warmly and set a welcoming tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized to create a home-like atmosphere.
• Assist with tours and respond to member questions to drive satisfaction.

Skills

Customer service

Membership sales

Communication skills

Job description

VASA Fitness is seeking a Member Experience Specialist to be the first friendly face at the front desk, greeting members, creating connections, and keeping the club clean and organized. You will guide members on memberships, upgrades, and personal training options to help them feel valued and motivated to return.

In a fast-paced fitness environment, you’ll blend customer service with sales, building authentic relationships and ensuring a positive member experience every day.