Member Experience Concierge

Life Time Inc.; Highland Park (NJ); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

A fully subsidized membership

Discounts on Life Time products and...

401(k) retirement savings plan with公司清

Training and professional development

Paid sick leave where required by law

Medical, dental, vision, and pharmacy

Short term and long term disability

Life insurance

Parental leave and adoption assistance

Paid time off

Job summary

Life Time in New Jersey is seeking a Membership Concierge I to deliver the highest quality customer service to members and guests. As the first point of contact, you will ensure everyone who visits Life Time feels welcomed and valued while building value-based relationships that increase loyalty and help members meet healthy lifestyle goals.

You will handle inquiries, educate members on club programming, events and policies, and assist with transactions.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Reception

Communication

Hospitality mindset

Multi-tasking

Education

HS graduate or equivalent

Job description

Life Time in New Jersey is seeking a Membership Concierge I to deliver the highest quality customer service to members and guests. As the first point of contact, you will ensure everyone who visits Life Time feels welcomed and valued while building value-based relationships that increase loyalty and help members meet healthy lifestyle goals.

You will handle inquiries, educate members on club programming, events and policies, and assist with transactions.