Member Experience Concierge

Paycom - ATS; Downers Grove (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

The YMCA is seeking a Community Concierge to be the face of the Y, greeting members and guests and helping them feel welcome. You will handle phone and email inquiries, manage transactions, and partner with the Community Hub team to keep spaces clean and welcoming.

Strong communication and a can-do attitude are essential, with bilingual English/Spanish preferred. Applicants should be at least 18 years old, have a high school diploma or GED, and be able to work flexible hours, including weekends

Qualifications

• At least 18 years of age.
• High school diploma or GED.
• Ability to work flexible hours, weekends, and/or holidays as needed.
• Bilingual English/Spanish highly preferred.
• Top-notch verbal, written, and interpersonal communication skills.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phone and email inquiries.
• Actively manage customer transactions.
• Support facility operations with Community Hub leadership to keep spaces clean.
• Anticipate needs to provide an exceptional customer experience.
• Maintain inventory of supplies and order stock as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma or GED

Job description

The YMCA is seeking a Community Concierge to be the face of the Y, greeting members and guests and helping them feel welcome. You will handle phone and email inquiries, manage transactions, and partner with the Community Hub team to keep spaces clean and welcoming.

Strong communication and a can-do attitude are essential, with bilingual English/Spanish preferred. Applicants should be at least 18 years old, have a high school diploma or GED, and be able to work flexible hours, including weekends