Bilingual Member Experience Concierge

YMCA of Metropolitan Chicago; Chicago (IL); On-site; USD 34,000 - 44,000; Full time

Job summary

YMCA of Metropolitan Chicago seeks a Community Concierge to be the face of the Y, engaging with members and guests while guiding them to opportunities and services. You will greet visitors, handle inquiries, manage transactions, and support cleanliness and operations through collaboration with Community Hub leadership.

Bilingual English/Spanish is highly preferred for inclusive service. Ideal candidates demonstrate exceptional communication, adaptability, and a strong commitment to community

Qualifications

• At least 18 years of age.
• Earned high school degree or GED.
• Top-notch verbal, written, and interpersonal communication skills.
• Bilingual, English/Spanish highly preferred.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phone and email inquiries.
• Actively manage customer transactions.
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times.
• Anticipate individuals' needs to accommodate them and provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock as needed.
• Other duties as assigned.

Skills

Customer service

Verbal & written comms

Bilingual EN/ES

Flexibility

Education

High School Diploma or GED

Job description

YMCA of Metropolitan Chicago seeks a Community Concierge to be the face of the Y, engaging with members and guests while guiding them to opportunities and services. You will greet visitors, handle inquiries, manage transactions, and support cleanliness and operations through collaboration with Community Hub leadership.

Bilingual English/Spanish is highly preferred for inclusive service. Ideal candidates demonstrate exceptional communication, adaptability, and a strong commitment to community