Bilingual Member Experience Concierge

YMCA of Metropolitan Chicago; Downers Grove (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA of Metropolitan Chicago is seeking a Community Concierge to warmly welcome members and guests, handle inquiries, and manage transactions. You will collaborate with local leadership to keep spaces clean and stocked, while anticipating needs to deliver an exceptional experience.

The role requires strong verbal and written communication, flexibility for weekends/holidays, and a focus on inclusive service. Training and opportunities to grow within a community-focused organization are provided.

Qualifications

• Experience delivering friendly, professional service to customers.
• Ability to communicate clearly and effectively with diverse audiences.
• Comfort with handling payments and transactions.
• Ability to monitor and replenish supplies as needed.
• Commitment to creating an inclusive environment.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged
• Answer phone and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local leadership to ensure spaces are clean
• Anticipate individuals needs to provide an exceptional customer experience
• Maintain inventory of supplies and order new stock
• Other duties as assigned

Skills

Greet members

Answer inquiries

Manage transactions

Inventory management

Customer service

Team collaboration

Education

High school diploma or GED

Job description

YMCA of Metropolitan Chicago is seeking a Community Concierge to warmly welcome members and guests, handle inquiries, and manage transactions. You will collaborate with local leadership to keep spaces clean and stocked, while anticipating needs to deliver an exceptional experience.

The role requires strong verbal and written communication, flexibility for weekends/holidays, and a focus on inclusive service. Training and opportunities to grow within a community-focused organization are provided.