Community Concierge & On-Duty Experience Lead

YMCA of Metropolitan Chicago; Palatine (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

The YMCA of Metropolitan Chicago is seeking a friendly Community Concierge to greet members, answer inquiries, actively manage customer transactions, and help guests discover YMCA programs and services on-site in Palatine, IL. This role requires at least a high school diploma or GED, the ability to work flexible hours including weekends/holidays, and excellent verbal and written communication.

Bilingual English/Spanish is highly preferred to support our diverse community and ensure an inclusive

Qualifications

• High school diploma or GED required.
• 18 years of age or older.
• Flexibility to work weekends and/or holidays.
• Strong verbal, written, and interpersonal communication skills.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phone and email inquiries.
• Actively manage customer transactions.
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times.
• Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock, as needed.
• Other duties as assigned

Skills

Verbal communication

Written communication

Interpersonal skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

The YMCA of Metropolitan Chicago is seeking a friendly Community Concierge to greet members, answer inquiries, actively manage customer transactions, and help guests discover YMCA programs and services on-site in Palatine, IL. This role requires at least a high school diploma or GED, the ability to work flexible hours including weekends/holidays, and excellent verbal and written communication.

Bilingual English/Spanish is highly preferred to support our diverse community and ensure an inclusive