Community Concierge

YMCA of Metropolitan Chicago; Crystal Lake (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

The YMCA of Metropolitan Chicago seeks a Community Concierge to welcome members, respond to inquiries, and help guests discover opportunities at our centers. You will greet people, answer phone and email inquiries, and actively manage customer transactions while partnering with staff to keep spaces clean and welcoming.

This role emphasizes engagement, accessibility, and service excellence, with bilingual English/Spanish preferred; flexibility for weekends/holidays; a high school diploma or GED

Qualifications

• Greet members and guests with a welcoming, professional demeanor.
• Provide accurate information and respond to inquiries via phone or email.
• Assist with customer transactions and payments as needed.
• Collaborate with Community Hub leadership to keep facilities clean and welcoming.
• Anticipate member needs to enhance the guest experience.
• Maintain inventory of supplies and arrange restocking as required.
• Other duties as assigned.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged
• Answer phone and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
• Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Other duties as assigned

Skills

Verbal communication

Written communication

Interpersonal skills

Bilingual English/Spanish

Education

HS diploma or GED

Job description

Position Description

Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.

Essential Job Requirements & Duties

• Greet community members and guests and make them feel welcome and engaged
• Answer phone and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
• Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Other duties as assigned

Child Abuse Prevention

Supports The YMCA's Commitment To Child Abuse Prevention By

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required

Commitment to Inclusion

Supports the YMCA's commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.

Minimum And Preferred Requirements — Knowledge, Skills And Abilities

• At least 18 years of age
• Earned high school degree or GED
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills
• Bilingual, English/Spanish highly preferred