Member Experience Concierge

Midtown Athletic Clubs; Deerfield (IL); On-site; USD 27,000 - 36,000; Full time

Job summary

Midtown Athletic Clubs in Illinois is seeking a Hospitality Associate to be the friendly first contact for our members and guests, delivering warm greetings, addressing questions, and ensuring every visit feels special. You will help create memorable moments during each visit and support a welcoming club environment.

As part of the role, you will handle program registrations, payments, and scheduling services, manage check-ins, and collaborate with teams to maintain a spotless front desk and

Qualifications

• Availability to work a flexible schedule (including evenings, weekends, and some holidays).
• Demonstrate strong customer service skills and enjoy serving others.
• Working knowledge of customer services standards.
• Work gracefully and quickly under pressure.
• Great personality that naturally connect with a wide variety of people.

Responsibilities

• Greet everyone who enters the club with a warm welcome.
• Seek to understand how you can help make someone’s experience special.
• Demonstrate sound judgment, professionalism, and optimism.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Identify potential friction points for customer and help find solutions.
• Participate in service recovery.
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
• Contact housekeeping and maintenance departments when a problem is reported.
• Answer queries regarding club services and facilities.
• Implement processes and procedures to ensure consistent delivery of service.
• Complete transactions for paid services or goods.
• Complete tasks or projects as assigned such as calling members with birthday greetings.

Skills

Customer service

Communication

Positive attitude

Problem solving

Tools

POS systems

Job description

Midtown Athletic Clubs in Illinois is seeking a Hospitality Associate to be the friendly first contact for our members and guests, delivering warm greetings, addressing questions, and ensuring every visit feels special. You will help create memorable moments during each visit and support a welcoming club environment.

As part of the role, you will handle program registrations, payments, and scheduling services, manage check-ins, and collaborate with teams to maintain a spotless front desk and