Guest Experience Concierge (Flexible Hours)

Midtown Athletic Clubs; Bannockburn (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

Midtown Athletic Clubs in Bannockburn, IL, is seeking a friendly Hospitality Associate to be the first point of contact for members and guests. You will greet, assist with program registration, process payments, handle check-ins, and resolve issues to create memorable visits.

Join a team that values outstanding customer service, quick problem solving, and a warm, welcoming atmosphere. Flexible scheduling including evenings, weekends, and some holidays is required.

Qualifications

• Availability to work a flexible schedule (including evenings, weekends, and some holidays).
• Demonstrate strong customer service skills and enjoy serving others.
• Working knowledge of customer services standards.
• Work gracefully and quickly under pressure.
• Great personality that naturally connects with a wide variety of people.
• Keen memory and delightful sense of humor.
• Quickly make calculations when handling money.
• Work well in a collaborative team environment.
• Highly organized and efficient.
• Excellent communication skills.

Responsibilities

• Greet everyone who enters the club with a warm welcome.
• Seek to understand how you can help make someone’s experience special.
• Demonstrate sound judgment, professionalism, and optimism.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Identify potential friction points for customer and help find solutions.
• Participate in service recovery.
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
• Contact housekeeping and maintenance departments when a problem is reported.
• Answer queries regarding club services and facilities.
• Implement processes and procedures to ensure consistent delivery of service.
• Complete transactions for paid services or goods.
• Complete tasks or projects as assigned such as calling members with birthday greetings.

Skills

Customer service

Communication

Job description

Midtown Athletic Clubs in Bannockburn, IL, is seeking a friendly Hospitality Associate to be the first point of contact for members and guests. You will greet, assist with program registration, process payments, handle check-ins, and resolve issues to create memorable visits.

Join a team that values outstanding customer service, quick problem solving, and a warm, welcoming atmosphere. Flexible scheduling including evenings, weekends, and some holidays is required.