Front Desk Hospitality Ambassador

Midtown Athletic Clubs; Deerfield (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Midtown Athletic Clubs is hiring a Hospitality Associate to be the first point of contact for members and guests, delivering a welcoming experience. You will set the tone for service, resolve questions, and create memorable moments during every visit.

The role emphasizes customer service excellence, accurate payments, and helping guests navigate club offerings, with a focus on a friendly, professional front desk presence.

Qualifications

• Availability to work a flexible schedule including evenings and weekends.
• Strong customer service and communication skills.
• Ability to handle money and perform quick calculations.
• Excellent organizational and teamwork abilities.

Responsibilities

• Greet members and guests with a warm welcome.
• Seek to understand how you can help make someone’s experience special.
• Demonstrate sound judgment, professionalism, and optimism.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Identify potential friction points for customers and help find solutions.
• Participate in service recovery.
• Maintain front desk cleanliness to contribute to an exceptional facility experience.
• Coordinate with housekeeping and maintenance when issues are reported.
• Answer questions about club services and facilities.
• Implement processes to ensure consistent service delivery.
• Complete transactions for paid services or goods.
• Complete tasks such as calling members with birthday greetings.

Skills

Customer service

Communication

Money handling

Teamwork

Problem solving

Tools

POS systems

Job description

Midtown Athletic Clubs is hiring a Hospitality Associate to be the first point of contact for members and guests, delivering a welcoming experience. You will set the tone for service, resolve questions, and create memorable moments during every visit.

The role emphasizes customer service excellence, accurate payments, and helping guests navigate club offerings, with a focus on a friendly, professional front desk presence.