Guest Experience & Front Desk Associate

Midtown Athletic Club; Deerfield (IL); On-site; USD 19,000 - 26,000; Part time

Job summary

Midtown Athletic Club in Deerfield, IL is seeking a Hospitality Associate to be the friendly first contact for members and guests. You will greet arrivals, assist with program registration, payment processing and scheduling, and help resolve questions to create a welcoming experience.

You will maintain front desk cleanliness, coordinate with housekeeping, handle check-ins, and support service recovery while delivering consistent, positive service in a fast-paced club setting.

Qualifications

• Availability to work a flexible schedule including evenings, weekends and some holidays.
• Strong customer service skills and enjoyment of helping others.
• Excellent communication and professional demeanor.
• Able to perform calculations quickly when handling money.

Responsibilities

• Greet members and guests with a warm welcome and assist their needs.
• Assist with program registration, payment processing and scheduling services.
• Handle check-ins and resolve questions or issues promptly.
• Identify friction points and help find solutions, contributing to service recovery.
• Maintain front desk cleanliness and coordinate with housekeeping and maintenance as needed.

Skills

Customer service

Communication

Teamwork

Organization

Money handling

Problem solving

Humor

Job description

Midtown Athletic Club in Deerfield, IL is seeking a Hospitality Associate to be the friendly first contact for members and guests. You will greet arrivals, assist with program registration, payment processing and scheduling, and help resolve questions to create a welcoming experience.

You will maintain front desk cleanliness, coordinate with housekeeping, handle check-ins, and support service recovery while delivering consistent, positive service in a fast-paced club setting.