Guest Experience Lead - Health Club

Midtown Athletic Club; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Midtown Athletic Club in Willowbrook, IL is seeking a Hospitality Lead to guide the front desk team and deliver exceptional guest experiences. You will supervise staff, train team members, and ensure smooth operations across registrations, payments, and scheduling services.

The role requires strong communication, a friendly approach, and the ability to manage busy, time-sensitive tasks while maintaining club standards and a welcoming atmosphere.

Qualifications

• Availability to work a flexible schedule (including evenings, weekends, and some holidays)
• At least 2 years of supervisory experience in a health club or hospitality environment
• Proven ability to hire, train and lead productive service-minded associates
• Work gracefully and quickly under pressure
• Working knowledge of customer services standards
• Great personality that naturally connects with a wide variety of people
• Keen memory and delightful sense of humor
• Quickly make calculations when handling money
• Highly organized and efficient
• Excellent communication skills

Responsibilities

• Lead the Hospitality Team to delight members and guests each day
• Assist with front desk training and hold associates accountable for defined procedures
• Help members with program registration, payment processing, and scheduling services
• Handle check-ins and resolve questions or issues appropriately
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
• Coordinate with housekeeping and maintenance departments when a problem is reported
• Answer queries regarding club services and facilities
• Implement processes and procedures to ensure consistent delivery of service
• Perform basic bookkeeping, cashiering, filing, and clerical duties
• Assist with inventory of product and supplies

Skills

Supervisory experience

Customer service

Communication skills

Organization

Job description

Midtown Athletic Club in Willowbrook, IL is seeking a Hospitality Lead to guide the front desk team and deliver exceptional guest experiences. You will supervise staff, train team members, and ensure smooth operations across registrations, payments, and scheduling services.

The role requires strong communication, a friendly approach, and the ability to manage busy, time-sensitive tasks while maintaining club standards and a welcoming atmosphere.