Member Experience Concierge

Midtown Athletic Club; Bannockburn (IL); On-site; USD 19,000 - 26,000; Full time

Job summary

Midtown Athletic Club in Bannockburn, IL is seeking a Hospitality Associate to be the first point of contact for members and guests, delivering warm greetings and helpful service to create memorable experiences.

You'll assist with program registration, payments, scheduling, and front desk tasks while maintaining a welcoming environment and collaborating with team members to ensure smooth operations.

Qualifications

• Availability to work a flexible schedule, including evenings, weekends, and some holidays.
• Strong customer service skills and enjoy serving others.
• Excellent communication skills.
• Ability to handle money and perform quick calculations.
• Highly organized and efficient.
• Ability to connect with a diverse range of people.

Responsibilities

• Greet everyone entering the club with a warm welcome.
• Assist members with program registration, payments, and scheduling services.
• Handle check-ins and address questions or issues.
• Identify friction points and help find solutions.
• Maintain front desk cleanliness and contribute to an exceptional facility experience.
• Coordinate with housekeeping and maintenance when problems are reported.

Skills

Customer Service

Hospitality

Cash Handling

Communication

Teamwork

Job description

Midtown Athletic Club in Bannockburn, IL is seeking a Hospitality Associate to be the first point of contact for members and guests, delivering warm greetings and helpful service to create memorable experiences.

You'll assist with program registration, payments, scheduling, and front desk tasks while maintaining a welcoming environment and collaborating with team members to ensure smooth operations.