Guest Experience Associate - Part-Time, Flexible Hours

Midtown Athletic Club; Deerfield (IL); On-site; USD 20,664 - 24,796; Part time

Job summary

Midtown Athletic Club in Deerfield, IL is seeking a Part Time Hospitality Desk Associate to be the first friendly face for members and guests. You will greet, assist with program registration, process payments, and schedule services, creating a welcoming, efficient experience.

This role requires flexible availability (evenings, weekends, some holidays), strong customer service, quick math for transactions, and the ability to work calmly under pressure.

Qualifications

• Strong customer service skills and friendly demeanor.
• Ability to communicate policies and procedures clearly to members.
• Strong organizational and multitasking abilities.
• Comfort with handling payments and basic math.
• Professionalism in face-to-face interactions with guests.

Responsibilities

• Greet members and guests with a warm welcome at the front desk.
• Assist with program registration, payment processing, and scheduling services.
• Handle check-ins and address questions or issues promptly.
• Identify potential friction and help resolve issues; participate in service recovery.
• Maintain cleanliness and organization of the front desk area; coordinate with housekeeping/maintenance as needed.
• Answer queries about club services and facilities; complete transactions for paid services or goods.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Cash handling

Multitasking

Tools

POS system

Job description

Midtown Athletic Club in Deerfield, IL is seeking a Part Time Hospitality Desk Associate to be the first friendly face for members and guests. You will greet, assist with program registration, process payments, and schedule services, creating a welcoming, efficient experience.

This role requires flexible availability (evenings, weekends, some holidays), strong customer service, quick math for transactions, and the ability to work calmly under pressure.