Guest Experience Concierge — Club Front Desk

Midtown Athletic Club; Chicago (IL); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Complimentary club membership

Discounts on products/services

Access to professional development

Job summary

Midtown Athletic Club is seeking a Hospitality Desk Associate. In this role, you'll be the first point of contact for members and guests, ensuring every interaction is positive.

A perfect candidate is passionate about helping others and takes pride in delivering thoughtful customer service. Responsibilities include greeting visitors, assisting with memberships and services, and maintaining a welcoming front desk area.

Qualifications

• Availability to work a flexible schedule including evenings, weekends, and some holidays.
• Demonstrate strong customer service skills and enjoy serving others.
• Working knowledge of customer service standards.

Responsibilities

• Greet everyone who enters the club with a warm welcome.
• Assist members with program registration and payment processing.
• Identify potential friction points and help find solutions.

Skills

Customer service skills

Professionalism

Team collaboration

Communication skills

Time management

Job description

Midtown Athletic Club is seeking a Hospitality Desk Associate. In this role, you'll be the first point of contact for members and guests, ensuring every interaction is positive.

A perfect candidate is passionate about helping others and takes pride in delivering thoughtful customer service. Responsibilities include greeting visitors, assisting with memberships and services, and maintaining a welcoming front desk area.