Member Experience Concierge

Midtown Athletic Clubs; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Midtown Athletic Clubs is seeking a Hospitality Associate to be the first point of contact for members and guests, providing warm welcomes and responsive assistance. The role focuses on delivering an exceptional experience and transforming visits into memorable moments.

You will support program registration, payments, scheduling, and inquiries, while maintaining a friendly, efficient front desk environment and coordinating with housekeeping and maintenance as needed.

Qualifications

• Experience in customer service settings.
• Strong interpersonal and communication abilities.
• Ability to work flexible evenings, weekends, and holidays.

Responsibilities

• Greet everyone with a warm welcome and set a positive tone.
• Assist with program registration, payments, and scheduling services.
• Handle check-ins and address questions or issues promptly.
• Identify friction points and help find solutions for members.
• Participate in service recovery and maintain front desk cleanliness.
• Answer queries about club services and facilities; manage simple transactions.

Skills

Excellent customer service

Communication skills

Teamwork

Problem solving

Multitasking

Job description

Midtown Athletic Clubs is seeking a Hospitality Associate to be the first point of contact for members and guests, providing warm welcomes and responsive assistance. The role focuses on delivering an exceptional experience and transforming visits into memorable moments.

You will support program registration, payments, scheduling, and inquiries, while maintaining a friendly, efficient front desk environment and coordinating with housekeeping and maintenance as needed.