Member Experience Concierge

Life Time Inc.; Crosstown (TN); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and &

401(k) retirement savings plan

Training and professional development

Paid sick leave

Medical, dental, vision, and Rx

Short/long term disability

Life insurance

Pre-tax FS & dependent care

Parental leave & adoption

Paid time off

Deferred compensation

Job summary

Life Time Inc. is seeking a Membership Concierge I in Crosstown, TN. You will deliver high-quality customer service as the first point of contact for members and guests, ensuring they feel welcomed and valued while helping members engage with club programming and policies.

You will educate guests on offerings, assist with transactions and account changes, and strive to create extraordinary experiences through hospitality-oriented service.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Reception experience

Verbal communication

Multi-tasking

Hospitality mindset

Education

Concierge Certification

HS diploma or equivalent

Job description

Life Time Inc. is seeking a Membership Concierge I in Crosstown, TN. You will deliver high-quality customer service as the first point of contact for members and guests, ensuring they feel welcomed and valued while helping members engage with club programming and policies.

You will educate guests on offerings, assist with transactions and account changes, and strive to create extraordinary experiences through hospitality-oriented service.