Member Experience Concierge

Life Time Inc.; Orland Park (IL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Fully subsidized membership

Product and service discounts

401(k) with company match

Job summary

Life Time Inc. is seeking a Membership Concierge I to deliver exceptional service to members and guests at the front desk. You will be the initial friendly face, answer phones, inform guests about club programming and policies, and help with account-related tasks in a fast-paced, supportive environment.

The role emphasizes hospitality, relationship-building, and a passion for a healthy lifestyle, with an 15-hour minimum weekly commitment and training upon hire.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Hospitality mindset

Effective communication

Multi-tasking

Verbal communication

Stand for 4 hours

Education

High school diploma

Job description

Life Time Inc. is seeking a Membership Concierge I to deliver exceptional service to members and guests at the front desk. You will be the initial friendly face, answer phones, inform guests about club programming and policies, and help with account-related tasks in a fast-paced, supportive environment.

The role emphasizes hospitality, relationship-building, and a passion for a healthy lifestyle, with an 15-hour minimum weekly commitment and training upon hire.