Member Experience Concierge

Life Time Inc.; Katy (TX); On-site; USD 12,000 - 18,000; Part time

Job summary

Life Time Inc. in Katy, TX is seeking a Membership Concierge I to deliver exceptional customer service to members and guests, serving as the first point of contact to welcome and assist everyone who visits the club.

You will educate members about programs, events, pricing, and policies while building value-based relationships that boost loyalty and support members' healthy lifestyle goals. This role requires at least 15 hours per week and a friendly, hospitality-minded attitude.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills. Passion for living a healthy lifestyle.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication

Hospitality

Multi-tasking

Education

HS diploma preferred

Job description

Life Time Inc. in Katy, TX is seeking a Membership Concierge I to deliver exceptional customer service to members and guests, serving as the first point of contact to welcome and assist everyone who visits the club.

You will educate members about programs, events, pricing, and policies while building value-based relationships that boost loyalty and support members' healthy lifestyle goals. This role requires at least 15 hours per week and a friendly, hospitality-minded attitude.