Member Experience Concierge

vasafitnessexternalcareers; Colorado Springs (CO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Two gym memberships

401(k) options

EAP (free therapy)

PTO

Medical/Dental/Vision

Paid Parental Leave

Job summary

VASA Fitness is seeking a Member Experience Specialist for our Colorado Springs club. As the first friendly face, you will greet members, guide them on memberships and personal training options, and keep the club clean and inviting.

You will help create a welcoming atmosphere, engage guests with confident conversations, and drive memberships while maintaining high standards of service and club presentation.

Qualifications

• Strong communication skills and a professional approach.
• Comfortable multi-tasking and working independently.
• 1+ year of customer service, membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly and set a welcoming tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Maintain a clean, organized club environment and provide tours when needed.
• Drive membership sales through confident conversations with guests.

Skills

Excellent communication

Multi-tasking

Independent work

Customer service

Interest in fitness

Background check

Bilingual CPR a plus

Job description

VASA Fitness is seeking a Member Experience Specialist for our Colorado Springs club. As the first friendly face, you will greet members, guide them on memberships and personal training options, and keep the club clean and inviting.

You will help create a welcoming atmosphere, engage guests with confident conversations, and drive memberships while maintaining high standards of service and club presentation.