Member Experience Concierge

Paycom - ATS; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

YouFit Gyms is seeking a Member Experience Specialist in Boca Raton. You will deliver outstanding member service, greet and assist members, and support check-ins and accounts. Responsibilities include handling calls, promoting memberships, and maintaining a clean, welcoming environment.

Ideal candidates are 18+, fluent in English, and able to work flexible hours, including weekends and holidays. This role emphasizes customer care, teamwork, and adherence to gym policies to ensure a positive

Qualifications

• Must be at least 18 years old.
• Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored.
• Availability to work flexible hours including mornings, evenings, weekends, and holidays.
• Strong customer service skills with the ability to engage positively with members, guests, and prospects.
• Basic computer skills for processing check-ins, updating accounts, and managing member interactions.
• Ability to enforce gym policies professionally and resolve member concerns effectively.

Responsibilities

• Deliver Outstanding Member Service - Create a welcoming environment and greet members consistently.
• Monitor Gym Access – Ensure active accounts and check-ins follow YouFit policies.
• Handle Member accounts - Assist with account questions and issues in person or over the phone.
• Answer and Direct Calls – Manage incoming calls and route inquiries as needed.
• Assist with Membership & Personal Training Retention – Engage with members to reduce cancellations.
• Perform Opening & Closing Duties – Open/close gym according to procedures and ensure readiness.

Skills

Customer service

Multitasking

Cash handling

English proficiency

Team oriented

Problem solving

Tools

POS system

Job description

YouFit Gyms is seeking a Member Experience Specialist in Boca Raton. You will deliver outstanding member service, greet and assist members, and support check-ins and accounts. Responsibilities include handling calls, promoting memberships, and maintaining a clean, welcoming environment.

Ideal candidates are 18+, fluent in English, and able to work flexible hours, including weekends and holidays. This role emphasizes customer care, teamwork, and adherence to gym policies to ensure a positive