Member Experience Concierge

Life Time, Inc.; Arlington (VA); On-site; USD 19,000 - 24,000; Part time

Benefits offered by this job

Membership discounts

Product discounts

401(k) with match

Training and development

Paid sick leave

Paid time off

Job summary

Life Time, Inc. in Arlington, VA is seeking a Membership Concierge I to deliver exceptional service to members and guests.

As the first point of contact, you ensure everyone feels welcome and valued while helping members pursue healthy lifestyle goals and experiences. You will join a fun, healthy work environment that emphasizes hospitality, building relationships, and up-to-date knowledge of programs, events, pricing and policies.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication skills

Hospitality mindset

Multi-tasking

Concierge experience

Education

HS diploma or equivalent

Concierge Certification

Job description

Life Time, Inc. in Arlington, VA is seeking a Membership Concierge I to deliver exceptional service to members and guests.

As the first point of contact, you ensure everyone feels welcome and valued while helping members pursue healthy lifestyle goals and experiences. You will join a fun, healthy work environment that emphasizes hospitality, building relationships, and up-to-date knowledge of programs, events, pricing and policies.