Member Experience & Community Coordinator

Regus Management Group, LLC; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

11 company holidays

401K with company match

Health care for full-time

Job summary

IWG is seeking a Community Associate in Richmond, VA to engage with customers and help maintain the center’s community. You will handle front-desk tasks, assist with events, manage inquiries, and support invoicing while ensuring a smooth daily flow.

You will coordinate with the City Manager on events, assist clients with services, and help keep the space welcoming and productive. Prior customer service experience and MS Office skills are preferred.

Qualifications

• 1+ years of customer service experience
• Strong communication skills
• Able to take ownership of problems and drive solutions
• Positive, enthusiastic and able to adapt to fast-changing situations
• Experience using MS Office and basic IT equipment

Responsibilities

• Assist customers across activities in the center and handle admin needs
• Resolve requests like Wi‑Fi codes, package inquiries, directions, and projector setup, while ensuring proper invoicing

Skills

Customer service

Communication

Ownership of problems

Adaptability

Multitasking

Tools

MS Office

IT equipment

Job description

IWG is seeking a Community Associate in Richmond, VA to engage with customers and help maintain the center’s community. You will handle front-desk tasks, assist with events, manage inquiries, and support invoicing while ensuring a smooth daily flow.

You will coordinate with the City Manager on events, assist clients with services, and help keep the space welcoming and productive. Prior customer service experience and MS Office skills are preferred.