Community Experience Coordinator

Regus; Westlake (OH); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health insurance

Bonus program

Competitive hourly rate

Career development

Casual attire

Job summary

IWG is seeking a proactive Community Associate to help manage a thriving center and deliver outstanding customer service. You’ll handle daily inquiries, assist with amenities, coordinate event logistics, and keep the space running smoothly so guests can focus on their business.

You will engage with customers, manage bookings, and ensure accurate invoicing, while contributing to a welcoming, well-organized environment. A positive, can-do attitude and familiarity with MS Office are essential.

Qualifications

• Excellent communication and relationship-building skills.
• Able to own problems and solve them efficiently.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Experience with MS Office and basic IT equipment.
• Legally eligible to work in the country and at least 18.

Responsibilities

• Greet customers and handle daily center needs and inquiries.
• Assist with WiFi codes, packages, directions, and room setup.
• Ensure accurate service invoicing and ticket center issues.
• Sort mail and follow up with customers on earlier requests.
• Support events and coordinate invitations and posters.
• Close day tasks and maintain tidy center.

Skills

Good communication

Customer service

MS Office

Multitasking

Adaptability

Tools

MS Office

Job description

IWG is seeking a proactive Community Associate to help manage a thriving center and deliver outstanding customer service. You’ll handle daily inquiries, assist with amenities, coordinate event logistics, and keep the space running smoothly so guests can focus on their business.

You will engage with customers, manage bookings, and ensure accurate invoicing, while contributing to a welcoming, well-organized environment. A positive, can-do attitude and familiarity with MS Office are essential.