Community Experience Coordinator

IWG plc; Richmond (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health care coverage

Quarterly bonus program

Bright work environment

Training and development

Business casual attire

Job summary

IWG plc in Richmond, VA is seeking a Community Associate to join our coworking center team. You will work closely with customers to manage member needs, set up spaces, process invoices, and ensure smooth daily operations.

The role emphasizes excellent customer service, multitasking, and proactive problem solving, with support from our center network. Candidates should be 18+ and legally eligible to work in the United States.

Qualifications

• 1+ years of customer service experience
• Excellent communication and relationship-building skills
• Able to manage multiple tasks and adapt quickly
• Proficient with MS Office and basic IT equipment
• Legally eligible to work in the United States and 18+ years old

Responsibilities

• Help manage daily operations of the center and assist customers
• Set up spaces, assist with logistic needs, and help with inquiries
• Process invoices and ensure accurate billing for services
• Coordinate with City Manager and center staff to plan events
• Deliver high-quality customer service and build customer relationships

Skills

Customer service

MS Office

Multitasking

Communication

Tools

MS Office

Job description

IWG plc in Richmond, VA is seeking a Community Associate to join our coworking center team. You will work closely with customers to manage member needs, set up spaces, process invoices, and ensure smooth daily operations.

The role emphasizes excellent customer service, multitasking, and proactive problem solving, with support from our center network. Candidates should be 18+ and legally eligible to work in the United States.