Community Engagement Specialist

Regus Management Group, LLC; Richmond (VA); On-site; USD 45,327,000 - 61,325,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

Company holidays

401K program

Health care for full-time team members

Bonus program

Job summary

IWG is seeking a Community Associate in Richmond, VA to manage the center community and deliver exceptional customer service. You’ll assist clients with daily needs, coordinate events, and ensure smooth operations, including AV setup and invoicing.

The role emphasizes reliability, multitasking, and strong communication with a focus on customer satisfaction. You’ll work in a dynamic environment at the Richmond center, contributing to a welcoming space with a focus on work-life balance and

Qualifications

• Customer service experience preferred.
• Ability to build professional relationships and empathize with clients.
• Proficient with MS Office and basic IT equipment.

Responsibilities

• Create and maintain a community within the center to support customers.
• Assist customers with daily requests, bookings, and inquiries.
• Coordinate and set up events and network activities in the center.
• Ensure accurate invoicing and service charge processing.
• Provide front-desk support and assist with setup of meetings and AV equipment.

Skills

Customer service

Communication

MS Office

Problem solving

Adaptability

Tools

IT equipment

Job description

IWG is seeking a Community Associate in Richmond, VA to manage the center community and deliver exceptional customer service. You’ll assist clients with daily needs, coordinate events, and ensure smooth operations, including AV setup and invoicing.

The role emphasizes reliability, multitasking, and strong communication with a focus on customer satisfaction. You’ll work in a dynamic environment at the Richmond center, contributing to a welcoming space with a focus on work-life balance and