Member Experience & Community Concierge

YMCA of Metropolitan Chicago; Chicago (IL); On-site; USD 21,000 - 26,000; Part time

Job summary

The YMCA of Metropolitan Chicago is seeking a Community Concierge to greet members, respond to inquiries, and support daily operations at our facilities. You will help ensure a welcoming atmosphere, manage transactions, and coordinate with leadership to maintain clean, safe spaces.

Bilingual English/Spanish is highly preferred and flexibility for weekends/holidays is required. You will participate in child safety initiatives and Inclusion efforts, ensuring services are accessible and respectful

Qualifications

• Minimum age 18 years.
• High school diploma or GED obtained.
• Excellent verbal and written communication skills.

Responsibilities

• Greet community members and guests and make them feel welcome.
• Answer phone and email inquiries.
• Actively manage customer transactions.
• Support facility operations with Community Hub leadership.
• Anticipate needs to provide exceptional customer experiences.
• Maintain inventory and order supplies as needed.
• Perform other duties as assigned.
• Support child safety policies and reporting as required.
• Contribute to inclusive service for all members, including accommodations.

Skills

Customer service

Verbal communication

Interpersonal skills

Bilingual English/Spanish

Flexible scheduling

Education

High School Diploma or GED

Job description

The YMCA of Metropolitan Chicago is seeking a Community Concierge to greet members, respond to inquiries, and support daily operations at our facilities. You will help ensure a welcoming atmosphere, manage transactions, and coordinate with leadership to maintain clean, safe spaces.

Bilingual English/Spanish is highly preferred and flexibility for weekends/holidays is required. You will participate in child safety initiatives and Inclusion efforts, ensuring services are accessible and respectful