Guest Experience & Community Coordinator

YMCA of Metropolitan Chicago; Palatine (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

The YMCA of Metropolitan Chicago is seeking a Community Concierge to greet members, answer inquiries, process transactions, and help people discover programs and services.

You will support facility operations, maintain supplies, and collaborate with leaders to ensure spaces are clean and welcoming, while delivering exceptional customer experiences. Bilingual English/Spanish is highly preferred.

Qualifications

• At least 18 years of age.
• Earned high school degree or GED.
• Ability to work flexible hours, weekends, and/or holidays, as needed.
• Bilingual, English/Spanish highly preferred.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phone and email inquiries.
• Actively manage customer transactions.
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times.
• Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock, as needed.
• Other duties as assigned

Skills

Verbal communication

Written communication

Interpersonal skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

The YMCA of Metropolitan Chicago is seeking a Community Concierge to greet members, answer inquiries, process transactions, and help people discover programs and services.

You will support facility operations, maintain supplies, and collaborate with leaders to ensure spaces are clean and welcoming, while delivering exceptional customer experiences. Bilingual English/Spanish is highly preferred.