Flexible Hours: Community Concierge & Member Experience

YMCA of Metropolitan Chicago; Crystal Lake (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA of Metropolitan Chicago seeks a Community Concierge to greet and engage members, answer inquiries, and support front-desk operations. You will help guests discover programs, manage transactions, and assist with maintaining clean, welcoming community spaces.

The role emphasizes strong verbal and written communication, with bilingual English/Spanish preferred to assist diverse members and families in Crystal Lake area. Flexible hours may be required.

Qualifications

• Greet and engage community members with a welcoming, helpful demeanor.
• Provide clear communication via phone and email inquiries.
• Assist with customer transactions and daily front-desk operations.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phone and email inquiries.
• Actively manage customer transactions.
• Support facility operations with Community Hub leadership to keep spaces clean.
• Anticipate needs to deliver exceptional customer experience.
• Maintain inventory and reorder supplies as needed.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Job description

YMCA of Metropolitan Chicago seeks a Community Concierge to greet and engage members, answer inquiries, and support front-desk operations. You will help guests discover programs, manage transactions, and assist with maintaining clean, welcoming community spaces.

The role emphasizes strong verbal and written communication, with bilingual English/Spanish preferred to assist diverse members and families in Crystal Lake area. Flexible hours may be required.