Community Welcome Specialist — Flexible Hours & Growth

YMCA of Metropolitan Chicago; Naperville (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Wellness Programs

Mental Health Resources

Family Gym Membership

Paid Time Off & Holidays

Flexible Hours

403(b) Plan

Training Programs

Diversity & Inclusion

Job summary

The YMCA of Metropolitan Chicago is seeking a Community Concierge to greet guests, answer inquiries, and manage transactions at the front desk. You will work closely with Community Hub leadership to maintain clean and welcoming spaces and to promote YMCA programs and memberships.

This role emphasizes exceptional customer service, flexible scheduling, and active participation in ensuring a positive community experience across Y facilities.

Qualifications

• At least 18 years of age.
• High school diploma or GED.
• Able to work flexible hours, including weekends and holidays.
• Strong verbal, written, and interpersonal communication skills.
• Willingness to complete YMCA training and certifications as required.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phones and emails and assist with inquiries.
• Actively manage customer transactions and memberships.
• Support facility operations and partner with Community Hub leadership to keep spaces clean.
• Anticipate guest needs to deliver exceptional service.
• Maintain inventory of supplies and reorder as needed.
• Ensure front desk runs smoothly and efficiently.
• Conduct hub tours and promote memberships.

Skills

Customer service

Communication

Team player

Problem solving

Education

High school diploma or GED

Job description

The YMCA of Metropolitan Chicago is seeking a Community Concierge to greet guests, answer inquiries, and manage transactions at the front desk. You will work closely with Community Hub leadership to maintain clean and welcoming spaces and to promote YMCA programs and memberships.

This role emphasizes exceptional customer service, flexible scheduling, and active participation in ensuring a positive community experience across Y facilities.