Early-Morning Community Concierge: Welcome Members

YMCA of Metropolitan Chicago; Lake Zurich (IL); On-site; USD 19,000 - 28,000; Part time

Job summary

YMCA of Metropolitan Chicago’s Foglia YMCA is hiring a Community Concierge to welcome members, greet guests, and help open the facility in the early morning. You will greet people, answer phones and emails, and process transactions to support a positive, seamless experience.

You’ll conduct hub tours, promote memberships, and assist community members with programs. Requirements include 18+, HS diploma/GED, flexible hours, strong communication; bilingual English/Spanish preferred.

Qualifications

• Greet members and guests with a welcoming, helpful attitude.
• Answer phones and emails in a timely, professional manner.
• Process customer transactions and assist with memberships.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged
• Answer phones and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
• Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Ensure front desk operations run smoothly and efficiently
• Conduct hub tours responsive to the needs of prospective customers; sell memberships

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

Job description

YMCA of Metropolitan Chicago’s Foglia YMCA is hiring a Community Concierge to welcome members, greet guests, and help open the facility in the early morning. You will greet people, answer phones and emails, and process transactions to support a positive, seamless experience.

You’ll conduct hub tours, promote memberships, and assist community members with programs. Requirements include 18+, HS diploma/GED, flexible hours, strong communication; bilingual English/Spanish preferred.