Member Experience Champion - Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Ankeny (IA); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Pet Insurance

HSA

Advancement Opportunities

Employee Appreciation

Résumé du poste

Planet Fitness - PF Baseline Fitness in Ankeny, IA seeks a Customer Service Representative to deliver a superior member experience and drive new member sales. You will greet guests at the front desk, answer calls, conduct tours, assist with sign-ups and account updates, and help with member services questions.

The role emphasizes teamwork, communication, and problem solving with a friendly, professional demeanor. Flexible hours and advancement opportunities are available.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsabilités

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls and handling front desk tasks.
• Assist in member sign-ups, tours, check-ins, cancellations, and updating accounts.
• Facilitate member services questions and escalate as needed.
• Maintain neatness/cleanliness of the club.

Connaissances

Customer service

Communication

Problem solving

Description du poste

Planet Fitness - PF Baseline Fitness in Ankeny, IA seeks a Customer Service Representative to deliver a superior member experience and drive new member sales. You will greet guests at the front desk, answer calls, conduct tours, assist with sign-ups and account updates, and help with member services questions.

The role emphasizes teamwork, communication, and problem solving with a friendly, professional demeanor. Flexible hours and advancement opportunities are available.