Member Experience Ambassador | Front Desk & Sales

ComForCare Home Care (Raleigh, NC); Denver (CO); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance member experiences and drive new member sales. The role involves front desk duties, assisting with tours and sign-ups, and resolving routine questions with a customer-first approach.

You will also help with check-ins, cancellations, and BCM amenity usage, while maintaining a clean, welcoming club environment. Training and advancement opportunities are available.

Qualifications

• Strong customer service skills and ability to greet members and guests.
• Basic computer proficiency to handle check-ins and data updates.
• Honesty and good work ethic are essential for daily operations.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks and answer phones politely.
• Assist with info calls, tours, and member check-ins, sign-ups, and cancellations.
• Forward services questions to the Club Manager or supervisor as needed.
• Help maintain club cleanliness and overall appearance.

Skills

Customer service

Basic computer skills

Honesty & work ethic

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance member experiences and drive new member sales. The role involves front desk duties, assisting with tours and sign-ups, and resolving routine questions with a customer-first approach.

You will also help with check-ins, cancellations, and BCM amenity usage, while maintaining a clean, welcoming club environment. Training and advancement opportunities are available.