Member Experience Champion

bjswholesaleclub; Town of Monroe (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Free BJ's memberships

Paid time off (PTO)

Flexible health benefits

401(k) retirement plan

Employee stock purchase plan

Job summary

BJ's Wholesale Club in Town of Monroe is seeking team members to perform merchandise protection procedures, monitor entrances and exits, and deliver superior customer service to our members. You will be part of a fast-paced retail team focused on safety and service.

We value teamwork, integrity, and a commitment to the GOLD standards of service. This role requires attention to detail, ability to use handheld devices, and flexibility to support store operations across departments.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills are preferred.
• Ability to use a smart handheld device.
• Must complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years old.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains merchandise protection procedures and shrink alert protocols.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Monitor member and visitor traffic entering and exiting the club.
• Responds to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Strong interpersonal skills

Attention to detail

Basic math skills

Smart handheld device proficiency

Training and certification readiness

Six months tenure with BJ's

18+ years old

Job description

BJ's Wholesale Club in Town of Monroe is seeking team members to perform merchandise protection procedures, monitor entrances and exits, and deliver superior customer service to our members. You will be part of a fast-paced retail team focused on safety and service.

We value teamwork, integrity, and a commitment to the GOLD standards of service. This role requires attention to detail, ability to use handheld devices, and flexibility to support store operations across departments.