Member Experience Champion

BJ's Wholesale Club; Louisville (KY); On-site; USD 22,000 - 23,000; Full time

Job summary

BJ’s Wholesale Club in Louisville, KY is hiring for a Merchandise Protection Associate. You will monitor entrance and exit activity, protect merchandise, and deliver superior member service to our customers.

This role emphasizes safety, policy compliance, and efficient checkout support. You will work with a team to uphold gold standards, resolve member concerns, and contribute to a friendly, secure shopping environment.

Qualifications

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device and complete required training.

Responsibilities

• Delivers superior member service, including greeting and thanking all members.
• Maintains merchandise protection procedures and exit/entry monitoring.
• Audits procedures and ensures safety for members and team members.
• Performs other duties as assigned and maintains full attendance.

Skills

Strong interpersonal skills

Attention to detail

Basic math skills

Smart handheld device use

Education

Required training and certification

Job description

BJ’s Wholesale Club in Louisville, KY is hiring for a Merchandise Protection Associate. You will monitor entrance and exit activity, protect merchandise, and deliver superior member service to our customers.

This role emphasizes safety, policy compliance, and efficient checkout support. You will work with a team to uphold gold standards, resolve member concerns, and contribute to a friendly, secure shopping environment.