Member Experience Champion (Retail & Service)

BJ's Wholesale Club, Inc.; Maryland; On-site; USD 24,000 - 29,000; Full time

Job summary

BJ’s Wholesale Club in Maryland is seeking a vigilant team member to perform merchandise protection procedures, monitor entrance/exit activity, and deliver superior customer service to members. You’ll apply club policies, assist with concerns, and help maintain a safe, welcoming environment.

Role requires adherence to GOLD standards, familiarity with safety protocols, and strong teamwork. Training and certification are provided, with opportunities to grow within a fast-paced retail setting.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device use

Job description

BJ’s Wholesale Club in Maryland is seeking a vigilant team member to perform merchandise protection procedures, monitor entrance/exit activity, and deliver superior customer service to members. You’ll apply club policies, assist with concerns, and help maintain a safe, welcoming environment.

Role requires adherence to GOLD standards, familiarity with safety protocols, and strong teamwork. Training and certification are provided, with opportunities to grow within a fast-paced retail setting.