Member Experience Specialist

BJ's Wholesale Club, Inc.; Lecanto (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous PTO

Health benefits

Job summary

BJ’s Wholesale Club is seeking team members to perform merchandise protection, monitor entrances and exits, and provide superior customer service to members. You will support club policies, safety procedures, and a positive environment, working with teammates to meet daily goals and standards.

We emphasize teamwork, speed, and adaptability, with training and certification provided. Join a world‑class team that helps families save on what matters most.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follows BEST procedures including cross-checking merchandise to member receipts and verifying high-dollar items.
• Records receipt discrepancies and notifies front line to rectify the situation.
• Monitors member and visitor traffic entering and exiting the club.

Skills

Interpersonal skills

Attention to detail

Basic math

Tools

Smart handheld device

Job description

BJ’s Wholesale Club is seeking team members to perform merchandise protection, monitor entrances and exits, and provide superior customer service to members. You will support club policies, safety procedures, and a positive environment, working with teammates to meet daily goals and standards.

We emphasize teamwork, speed, and adaptability, with training and certification provided. Join a world‑class team that helps families save on what matters most.