Member Experience Champion

BJ's Wholesale Club; Newark (DE); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Health Benefits (medical, dental, etc)

401(k) with company match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Newark, Delaware is hiring for a Merchandise Protection Associate to monitor entrance/exit activity and deliver superior member service. You will uphold store policies, protect merchandise, and maintain a safe, welcoming environment for members.

Join a team focused on accuracy, safety, and collaboration while supporting daily store operations and adherence to club standards.

Qualifications

• Strong interpersonal skills and attention to detail.
• Basic math skills.
• Ability to use a smart handheld device.
• Must complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• Age 18+ (Delaware 21+).

Responsibilities

• Delivers superior member service in a prompt, friendly, professional manner.
• Maintains merchandise protection procedures and shrink alert protocols.
• Reviews the AP Alert Binder per standards.
• Follows BEST procedures and cross-checks receipts with member purchases.
• Audits Express Pay, BOPIC, Curbside, and Same Day Delivery per procedures.
• Monitors member/visitor traffic and responds to EAS alarms.
• Inspects bags and enforces club policies to ensure safety.
• Performs other duties as assigned and maintains attendance.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Training & certification

Age 18+

Job description

BJ’s Wholesale Club in Newark, Delaware is hiring for a Merchandise Protection Associate to monitor entrance/exit activity and deliver superior member service. You will uphold store policies, protect merchandise, and maintain a safe, welcoming environment for members.

Join a team focused on accuracy, safety, and collaboration while supporting daily store operations and adherence to club standards.